Resolution Services is a GSA-approved expert in investigating and resolving discrimination cases. We also consult and train your team in EEO best practices.

Our people make the difference.

Amy Risley, Owner/Founder/President — Amy has a B.A. in English and a J.D. degree, both from the University of Kansas. She is an attorney licensed in the states of Kansas and Missouri, and worked previously as a federal government attorney in Washington, DC, handling EEO complaints at hearing before the EEOC and unfair labor practice charges before the Federal Labor Relations Authority. Amy is a published author and has trained thousands of EEO investigators, counselors, and federal managers on a wide variety of EEO issues through various seminars such as the Federal Dispute Resolution Conference, EEOC’s Excel conference, and others. She is located in our Headquarters Office.

Wallace H. Cheney, Supervisory EEO Investigator—Wally has a B.A. degree in Political Science from Emory University and a J.D. degree (cum laude) from the University of South Carolina School of Law. In addition, he holds a certificate in Federal Workplace Mediation and Conflict Resolution from George Mason University. Wally is an attorney licensed in South Carolina. He has worked for Resolution Services, LLC, as an EEO Investigator, EEO Counselor, mediator, and trainer since January of 2001. Wally previously served as the General Counsel to the Federal Bureau of Prisons, U.S. Department of Justice, prior to his federal retirement. Wally lives in Lancaster, PA.

Chris Koser, Senior EEO Investigator / Mediation Manager—Chris has been with Resolution Services since 2010. She has a background in Labor & Employee Relations, EAP, Workplace Violence and Conflict Resolution. Chris was also EEO Officer for the Social Security Administration in Seattle, covering 2,500 employees in the four Northwestern states. In addition to administering a federal EEO program, Chris has also mediated cases for the EEOC, as well as the VA and most other Federal Agencies.

Paul C. Lillios, Senior EEO Investigator / Ethics & Compliance Officer—Paul has a B.A. degree from the University of Iowa and a J.D. degree from Creighton University School of Law. He is licensed to practice law in Illinois and Iowa, and is a Certified Ethics and Compliance Professional. Paul retired from the federal government with an impressive career that included service as an Assistant U.S. Attorney, as Senior Advisor on Disability Fraud, Office of Inspector General, and in his final position, as the Associate Chief Administrative Law Judge of the U.S. Social Security Administration. After working for two years as a partner in a large law firm, Paul joined Resolution Services, LLC in 2016 and is located in the greater Chicago area.

Keith O’Neal, Supervisory EEO Investigator—Keith has a B.A. degree from Salem College in Human Relations and is a retired federal Human Resource Manager. He has worked with Resolution Services, LLC, since 2007 as both a Senior EEO Investigator and an EEO Counselor. He is located in Indiana.

Jennifer Skeel, Supervisory EEO Investigator/Counselor—Jennifer has an Associate Degree from Ivy Tech Community College and is retired from the Federal Bureau of Prisons. She has 25 years of federal Human Resources and EEO experience and has worked as an investigator since September 2008. Jennifer came to Resolution Services, LLC in April 2010 as a Senior Investigator and also serves as an EEO Counselor. She is located in West Central Indiana.

Leigh van Zon, Supervisory EEO Investigator/Director of Special Projects—Leigh has a B.S. degree in Communications (graduating cum laude) from Southwest Missouri State University and a J.D. degree from the University of Missouri School of Law. Leigh is licensed to practice law in the states of Missouri and Kansas. After working in litigation for several years, Leigh came to Resolution Services, LLC, as an EEO Investigator and FAD writer. She has held that position since 2002. In January of 2012, she became a Supervisory EEO Investigator. She is located in Kansas City.

Tom Wooten, Supervisory EEO Investigator—Tom has a B.S. in Sociology from Sam Houston State University, an M.A. in Criminology from Sam Houston State University, and an M.P.A. degree from University of Southern California. He is retired from the U.S. Department of Justice where he worked as a federal prison Warden. He has been an EEO Investigator with our firm since 2002. He is currently located in Florida.

Chala Roberts-Fife, Administrative Assistant—Chala has a Bachelor of Arts degree in French with a Minor in Women’s Studies. She has extensive proof-reading and administrative experience, having worked in the title insurance industry for 10 years. Chala has been with Resolution Services since 2013. She is located in our Headquarters Office.

Teresa Hinkle, Administrative Assistant—Teresa has a B.S.B. from Emporia State University in Office Administration/Marketing. Prior to coming to our firm, she worked in the printing industry as a Typesetter. She works in our Headquarters Office.

Field Staff

Espy Archuleta, Senior EEO Investigator—Espy holds a Paralegal Certification from the Department of Justice/Georgetown University. She previously served as a Special Agent for the Federal Bureau of Prisons, Office of Internal Affairs. She has held her Senior EEO Investigator position with our firm since 2003. Espy resides in Denver, Colorado.

Lauri S. Bledsoe, Senior EEO Investigator / EEO Counselor—Lauri has a B.A. In Comparative Area Studies and Spanish from Duke University and a J.D. Degree from the University of Kansas. She is an attorney licensed in the states of Kansas and Missouri. After teaching Spanish and working in litigation, Lauri came to Resolution Services, LLC, in 2002 as an EEO Investigator and trainer. She left in 2009 and returned to Resolution Services in 2012. She is located in Kansas City.

Daniel J. Cabot, Senior EEO Investigator—Daniel is retired from the EEOC where he last served as a Field Office Director for the Cleveland Field Office from 2006-2012. He also served for two terms as the Chair of the Cleveland Federal Executive Board. Daniel has a B.S. in English from Cleveland State University, a M.S. In Urban Studies from Cleveland State University, and is a member of the Federal Executive Institute's class of 2011. He has worked with Resolution Services, LLC since January 2013 as a Senior EEO Investigator. Dan is located in the Greater Cleveland area.

Tamara Chrisler, Senior EEO Investigator—Tamara has a B.A. and a J.D. degree from the University of Illinois, and is licensed to practice law in the State of Illinois. After prosecuting criminal cases in Chicago, Tamara joined the Department of Justice as a labor and employment attorney and represented the Federal government in administrative hearings before the EEOC and FLRA. From the Department of Justice, Tamara moved to the United States Congress, where she worked to advance workplace rights for Legislative Branch employees. Tamara joined our firm in 2014 as a Senior EEO Investigator. She is located in the Washington, D.C. metropolitan area.

Paul M. Curran, Senior EEO Investigator—Paul has a B.A. from Temple University and a J.D. from the SUNY Buffalo School of Law. Paul is licensed in the State of West Virginia. He worked in the Judge Advocate General’s Corps of the U.S. Army, handling employment law matters prior to becoming a Senior Attorney for the U.S. Department of the Treasury, Financial Management Service. He then became the Director, Equal Employment Opportunity Division, where he managed the Financial Management Service’s national EEO and diversity program. Paul is also an EEO Counselor and mediator. He is located in Allentown, Pennsylvania.

Charles Delobe, FAD Writer—Charles received his B.A. cum laude from Rhode Island College and a J.D. from Suffolk University Law School. He also attended the Judge Advocate General School. He is certified by the U.S. Office of Personnel Management to serve as a federal administrative law judge. He has been writing FADs for our firm since May of 2009. Prior to that time, he served in a Senior Executive Service position as the Director of the Office of Employment Discrimination Complaint Adjudication for the U.S. Department of Veterans Affairs (VA) for a period of 11 years. In this position, he was responsible for issuing FADs on behalf of the VA. He supervised 13 attorneys in that position.

Deborah Garbe, Senior EEO Investigator—Deb holds a Paralegal Certificate from California State University and is also a certified mediator. She is retired from the U.S. Department of Veterans Affairs where she worked as an EEO Investigator. Prior to that time, she worked at the EEOC as an EEO Investigator. Deb came to our firm in 2011 and currently lives in California.

Iceola Gillom, Senior EEO Investigator—Iceola has a B.S. degree in Institutional Dietetics from the University of Arkansas and is retired from the Department of Veterans Affairs, where she worked as an EEO Counselor and EEO Investigator since 1998. Iceola has served as an EEO Investigator for Resolution Services, LLC, since 2008. She is located in the Kansas City, KS, metropolitan area.

Brad Hallwig, Senior EEO Investigator—Brad has a B.A. from The Johns Hopkins University and a J.D. from the University of Maryland School of Law. After working for thirty-five years in private law practice, Brad joined our firm in 2014 as an EEO Investigator. His prior experience in litigation served as an excellent background for his ability to conduct thorough investigations. He is located in Texas.

Madge Haven, Senior EEO Investigator—Madge has a B.S. Degree in Education and a M.S. Degree in Exercise Physiology, both from Michigan State University. Madge previously worked for several Associations in the Washington D.C. area in the position of Education Manager; taught Middle School Science in the Washington D.C. area; and administered an NIH cancer research grant for the Medical School at Michigan State University. Madge has been with Resolution Services, LLC since December 2012. She is located in Florida.

Mike Hood, Senior EEO Investigator—Mike has a B.A. degree in Social Science from Emporia State, an M.B.A. from Rockhurst College, and a J.D. degree from Washburn University Law School. He is licensed to practice law in Texas and Kansas. After a career as a government attorney, Mike became an EEO investigator for our firm in 2007. He is located in Hot Springs Village, Arkansas.

David Jenchura, Senior EEO Investigator—David has a B.A. degree in Business Administration and Economics from the University of Pittsburgh and is retired from the Federal Bureau of Investigation. Previously, David conducted EEO investigations for the FBI from 1999 to 2008. Prior to that, he served as a Special Agent conducting investigations into political corruption, white-collar crime, fraud, and served in a supervisory role. David came to Resolution Services, LLC, in 2009 and lives in New Jersey.

Charlene Jones, Senior EEO Investigator—Charlene has a B.A., graduating magna cum laude, from Ohio Wesleyan University and an M.S. From Johns Hopkins School of Hygiene and Public Health and holds a certificate in Dietetics from Duke University. Charlene is retired from the U.S. Department of Veterans Affairs where she worked in EEO since 1998 as an Administrative Officer, EEO Specialist, EEO Investigator, EEO Counselor, and a Program Analyst. Prior to that time, she worked for five years in Human Resources, and as an Administrative Dietitian and Clinical Section Chief for Dietetics. She came to Resolution Services, LLC as a Senior EEO Investigator in 2011. Charlene lives in Georgia at Reynolds Lake Oconee.

Chester Kleinman, Senior EEO Investigator / FAD Writer—Chet has a B.S. degree from The City College of New York, an M.P.A. degree from Baruch College of The City University of New York, and a J.D. degree from the University of Baltimore School of Law. He is an attorney licensed in the State of Maryland and the U.S. Supreme Court. Chet joined us after retiring from the Social Security Administration as a Senior EEO Policy Advisor and Center Director for EEO Policy in the Office for Civil Rights and Equal Opportunity. Prior to working at the SSA, he worked for 21 years at the Equal Employment Opportunity Commission in various attorney and management positions and 14 years at the Internal Revenue Service, six of which were as an EEO Specialist. Chet is located in the greater Baltimore-Washington area.

Susan Kleisner, Senior EEO Investigator—Susan has a B.S. (with honors) in Psychology from the University of Wisconsin and a J.D. from Ohio State University College of Law, with a Certificate in Dispute Resolution. Susan is an attorney licensed in the states of Washington, West Virginia, and Georgia. Susan came to Resolution Services, LLC, in 2008 as an EEO Investigator after having worked as a private practice attorney practicing labor and employment litigation and as an Assistant City Attorney. Susan is located in Washington State.

Jeanette Leino, Senior EEO Investigator / EEO Counselor / Lead Trainer—Jeanette is retired from the EEOC where she served as a District Director for the EEOC in the Seattle, Denver, and Houston District Offices. She has a B.A. degree in Political Science from the University of California at Davis, an M.S.W. from California State University, an M.P.A. from California State University, and has completed Harvard’s Senior Managers in Government Program. She has worked with Resolution Services, LLC, since June 2008. Jeanette splits her time between her homes in Seattle and Northern California.

Kelly Moothart, Senior EEO Investigator / FAD Writer—Kelly is an attorney licensed in the States of Missouri, Kansas, Nebraska, Iowa, and South Dakota. She has served as a litigator (both plaintiff and defense) in employment law for a number of law firms and has worked as an advisor to management. She joined our firm writing FADs and conducting investigations in the fall of 2010. She is located in Kansas City.

Jean Olerud, Senior EEO Investigator—Jean studied business at St. Cloud State University in Minnesota and is retired from the banking and mortgage industry. She has worked as an EEO investigator with Resolution Services, LLC since 2006 and is located in Phoenix, Arizona.

John Olerud, Senior EEO Investigator—John has a B.S. degree in Accounting and Business Administration from Moorhead State University and is retired from the U.S. Department of Agriculture, National Appeals Division with 36 plus years of service. He served as an Adjudicator from 1988 to 2000 when he became a Regional Manager for the Western United States within the National Appeals Division until his retirement in 2005. He has worked as an EEO Investigator with Resolution Services, LLC since May 2006. He is located in Phoenix, AZ.

Michael Parker, Senior EEO Investigator—Mike has a B.S. degree in Education from Southern Illinois University and a M.S. degree in Administration from Central Michigan University. Mike has 40 years’ experience as a legal administrator as an Army JAG Chief Warrant Officer and a GS-15 for the Federal government. He retired in 2013 and has been working as an EEO Investigator since that time. He is located in South Carolina.

Michael Pybas, Senior EEO Investigator—Michael has a B.A. from Drury University (summa cum laude) in History and Political Science and J.D. degree from University of Oklahoma College of Law. Michael is an attorney, licensed in the State of Oklahoma. Michael is retired from his government attorney position and has worked with our firm since January of 2008. He lives in Florida.

Susan Buckingham Reilly, Senior EEO Investigator / FAD Writer—Sue has a B.A. with distinction from The George Washington University and a J.D. from the University of Virginia School of Law. She worked previously as a trial attorney for the U.S. Department of Justice in both the Disability Rights Section and the Housing and Civil Enforcement Section. She also has 18 years of experience with the Equal Employment Opportunity Commission in a variety of positions, including Washington Field Office Director. Sue resides in coastal North Carolina.

William Roman, Senior EEO Investigator—Billy has a B.S. degree in Business Administration from Bethel College and a J.D. degree from Washburn University Law School. He has worked as an EEO Investigator for Resolution Services, LLC, since our firm began in 2000. He is located in Kansas City, KS.

Dean Ross, Senior EEO Investigator—Dean has a B.A. and J.D. degree from the University of Nebraska. He worked for over 30 years as an attorney in the federal government including 14 years at the Administrative Office of the U.S. Courts in Washington, D.C., working extensively on human resources issues, and nine years at federal public defender organizations in Nashville, TN and Raleigh, NC. Dean joined our firm as an EEO Investigator in 2015. He is located in Nebraska.

John Rowe, Senior EEO Investigator—John holds a B.A. in Psychology from Wheaton College and an M.S.W. (with honors) from the University of Illinois. He is retired from the Federal Bureau of Prisons where he worked in Human Resources and executive management. He has worked at Resolution Services, LLC, since 2002 as a Senior EEO Investigator and a Human Resource Consultant. He lives in Pennsylvania.

Susan Ryan, Senior EEO Investigator—Susan is retired from the U.S. Equal Employment Opportunity Commission, where she last served as a Program Analyst at EEOC’s Headquarters in Washington, DC. She also worked as an Investigator and Supervisory Investigator in EEOC’s Louisville, KY, Area Office. In addition to her Supervisory Investigator and Program Analyst duties, Susan was a trainer for new Investigators, and on various aspects of investigative procedures. Susan has been an EEO Investigator with Resolution Services since 2014, and is currently located in Louisville, KY.

Wayne Stephens, Senior EEO Investigator / EEO Counselor—Wayne completed his undergraduate and graduate work at the University of Florida and University of North Florida. Wayne is a retired federal employee with 37 years of combined service with the DOD, Department of Veterans Affairs Healthcare System and Department of Health and Human Services' Centers for Disease Control and Prevention (CDC). Wayne has more than 18 years experience as an EEO Investigator and EEO Counselor. He is located in north Georgia.

Carol Storey, Senior EEO Investigator—Carol is retired from the Department of Veterans Affairs, where she was an EEO Investigator and mediator. She worked for the Department of the Army for over 26 years in a variety of positions. She has worked at all levels of the EEO process, including EEO Specialist, EEO Counselor, EEO Investigator, Diversity Trainer, and Civil Rights Officer. She is also a certified mediator and is located in Texarkana, Texas.

Sue Thorson, Senior EEO Investigator—Sue has a B.A. Degree in English Literature from Dan Kook University, a certificate in Social Work from UCLA, and an M.P.A. Degree from Pepperdine University. She is retired from the Department of Veterans Affairs (VA), Office of Resolution Management (ORM), where she made acceptability determinations on EEO claims; she assigned cases and reviewed EEO investigators’ investigative work as an EEO Team Leader. She had previously worked for the VA as an HR Manager. Sue also is a Certified Mediator, having mediated hundreds of workplace disputes for federal agencies. Sue has worked as a Senior EEO Investigator with Resolution Services, LLC, since April 2007. Sue is located in Albuquerque, NM.

Mark Travis, Senior EEO Investigator / FAD Writer / Mediator—Mark has a B.S. degree in Business Administration from the University of Tennessee. He has a J.D. from Brandeis School of Law and a Master of Laws in Dispute Resolution from Pepperdine’s Straus Institute for Dispute Resolution. Mark practiced employment law for twenty-five years before becoming a mediator/arbitrator and a contract EEOC Administrative Judge. He joined our firm as an EEO Investigator and Mediator in 2015. He resides in Tennessee.

Paul Woods, Senior EEO Investigator—Paul is retired from the U.S. Postal Service, having worked in EEO since 1993. Paul has an A.A. degree from West Valley College, engaged in Religious Studies at San Jose Bible College, and is a certified Legal Specialist from the US Naval Justice School. Paul has served as an EEO Investigator for Resolution Services, LLC, since 2007. He is located in California.

Norma Wooten, Senior EEO Investigator / EEO Counselor—Norma has a B.A. degree in Elementary Education from Sam Houston State University and has been with Resolution Services, LLC, as an EEO Investigator since our firm’s organization in 2000. She is located in Florida.

Mediator Staff

Chris Koser—Chris received her mediation certification at the Snohomish and Island Counties Dispute Resolution Center in 1996. She is a certified mediator in EEO, Labor/Employment and Domestic Relations for the Washington Mediation Association, the EEOC, the University of Washington School of Law, Seattle University School of Law and many other organizations. She was the State of Washington’s Mediator of the Year for 2010. With a twenty-year career in ADR, Chris is a highly accomplished ADR professional with conflict resolution experience in a broad spectrum of disciplines, including Alternative Dispute Resolution (ADR) program design and management, mediation, management conflict coaching and training, case intake, assessment and development, mentor mediator, program training, staff development, and group interventions. Chris has handled hundreds of workplace disputes for federal agencies through her work as the Seattle Federal Executive Board ADR Program Manager from 1999 to 2009 and since.

In addition, we have compiled a roster of 25 highly qualified federal mediators located throughout the country. Please contact us for a full listing.